Support and User Community
Dover Systems currently provides global, 24/7 support to our customers in mission-critical
semiconductor, disk drive, and LCD fabs worldwide. We are committed to providing a similar level
of support to the users of our Polonator genomic sequencer. A range of optional support plans is
available, addressing the needs of both the hands-on researcher with a limited budget, and users
expecting more complete levels of support. We have partnered with the Church Lab to include both
protocol and operational software support, in addition to our current instrument, reagent kit, and
flow cell support.
In addition to direct support, we are providing the IT infrastructure that will allow a global user
community to freely share its experiences with the Polonator ecosystem. We anticipate that the
collective contributions of a global user community will advance the platform in ways that our original
design team could not foresee. We openly solicit suggestions for improvement, with the modular
design of the Polonator readily facilitating such upgrades. At specific times, enhancements to the
system will be aggregated into a formal new release; the next such upgrade during this year will be
designated H.008. We are planning on all upgrades being backward compatible, with users offered
the option of staying with the G.007 version or moving on to the H.008, and beyond.
We invite the entire sequencing community to join us in moving this exciting new technology forward.